Fulfillment Policy for The SaaS CFO
1. Overview The SaaS CFO offers digital downloads and fractional SaaS CFO services. This fulfillment policy outlines the terms and conditions related to the delivery and fulfillment of these products and services.
2. Product and Service Delivery
- Digital Downloads: Upon successful payment, digital content is delivered instantly via a download link included in the purchase receipt email.
- Fractional SaaS CFO Services: These services are delivered on a retained monthly basis. The duration of these engagements may vary, typically ranging from three months to over three years, depending on the specific client agreement.
3. Order Processing
- Digital Downloads: Orders for digital products are processed instantly. Customers receive an immediate email confirmation containing a transaction receipt and a download link to the purchased files.
- Fractional SaaS CFO Services: Orders for fractional CFO services are processed on a monthly basis. Clients receive a formal statement of work outlining the terms of engagement, including the start date and duration of services.
4. Order Confirmation
- Digital Downloads: Customers will receive an instant purchase transaction receipt via email. This receipt will include a link to the purchased digital content.
- Fractional SaaS CFO Services: Clients will receive a formal statement of work detailing the scope, duration, and terms of the CFO services.
5. Refund Policy
- Digital Downloads: Due to the nature of digital products, all sales are final, and no refunds will be provided.
- Fractional SaaS CFO Services: Refunds are not provided for fractional CFO services once the service period has commenced. Clients are advised to review the statement of work carefully before engaging in services. Clients may cancel with 30 days notice.
6. Customer Support
- Contact Information: For any issues related to fulfillment, customers and clients can contact us at ben at the saas cfo dot com our via our Contact Us page. We are committed to resolving any issues as promptly as possible.
7. Changes to This Policy The SaaS CFO reserves the right to update this fulfillment policy at any time. Any changes will be posted on this page with an updated revision date.
8. Privacy Policy: You may view our Privacy Policy at this link.
9. Effective Date This fulfillment policy is effective as of August 1, 2024.